Federal Aquisition Institute

Established in 1976, FAI facilitates career development and strategic human capital management in support of a professional federal acquisition workforce.

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Welcome to the FAI Online Customer Service Ticket
We welcome any comments or questions you may have regarding FAI courses and services. We will try our best to answer all your questions and solve your problems. Please enter the required information below, click the submit button and a Customer Service Agent will respond to your inquiry as soon as possible. If you send your request on Friday or during the weekend, please give us 48-72 hours to respond.
Trouble ticket system undergoes maintenance every Friday from 8:00PM to Midnight EST and may be unavailable

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Trouble Ticket
Help Desk Routing:	FAI - For assistance with FAI Certification and Training Courses ACMIS - For assistance with tracking your acquisition workforce training and education
First Name:*
Last Name:*
Email:*
Phone:*	( XXX-XXX-XXXX)
Agency:*	Note: Contractor/Industry personnel are ineligible for FAI Training. DOD Agencies are eligible on a space availability basis If your agency isn't located above, please indicate your agency below.
Department	(For example: USCG)
Bureau/Unit	(For example: Maintenaince and Logistics Command Pacific)
Job Title:*
Job Series Number:*	Federal occupations are grouped into series that are given a numerical code for identification, called job series. If your job series number isn't above, please indicate below. If you do not know your job series number please click here or confer with your supervisor or HR department.
Course Type:*
Nature of the Problem:*
Subject:*
Issue Description:*